» Personally, I think this is kinda bullshit.
Because, what if we’re troubleshooting a problem that requires a complex decision tree? What if talking to a human does actually help with the perceived value of your organization? Now you’re just looking for dumb ways to rock the boat. 37stupid post. “Phone calls require you to stop what you’re doing, go to a quiet place, and concentrate.” OHSHIT no way, don’t let that ever happen! “It’s absolutely 100% possible to provide excellent customer care without a phone or phone number, and our company proves that daily.” Your opinion; I disagree.
